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How to deal with a problem in Zabbo

You may occasionally come across the odd misbehaving Zabbo. Never fear, help is at hand! On this page we'll tell you what tools work best in tricky situations.

In a room

When you're in a room and another Zabbo is being out-of-line, click on their avatar and a drop-down menu will appear. This lets you either ignore, moderate or in really disruptive cases, report them.

Ignoring a Zabbo

If a Zabbo is saying things which make you feel uncomfortable, you can put them on ignore. This is an ideal solution for teasing, spamming or when you simply want to say "Bye Felicia!" but don't know how.

Click an avatar to ignore, moderate or report

  1. Click on their avatar. A drop-down menu will appear.
  2. Choose the Ignore option.
  3. You won't see what the Zabbo says anymore. If you want to un-ignore later, click the avatar again and choose Listen.

Moderating a Zabbo

In your own rooms, or if you have room rights, you can decide who can visit the room, and you have the power to mute, kick or ban other users. This allows you to play an active part in the general Zabbo moderation and to contribute to a safer and more enjoyable community.

Read more on Zabbo Helpdesk about room moderation tools and room settings.

Reporting a Zabbo

If things are getting heated in a room: Zabbos are talking about meeting in real life, want to video call, exchange personal contact details or someone's being badly bullied… consider reporting that person. No one likes a tattle-tale, so remember to use this only when someone is intentionally doing harm to others or themselves.

  1. Click on the trouble-making Zabbo's avatar. A drop-down menu will appear.
  2. Choose Report
  3. Highlight the lines of chat that you feel out moderation team need to see.
  4. Choose a topic for your call that best matches your problem.
  5. Tell our moderation team what happened.
  6. Send the help request and our moderation team will try to resolve the issue. If you chose Bullying a Guardian may intervene.

Help button

Another way of doing the same is this:

  1. Click Help in the top right corner.
  2. Choose Someone is misbehaving. You'll see a list of all Zabbos in the room.
  3. Click the badly-behaving Zabbo.
  4. Highlight the lines of chat you feel our moderation team need to see.
  5. Choose a topic for your call.
  6. Tell our moderation team what happened.
  7. Send the help request and our moderation team will try to resolve the issue.

In personal messaging/chat

If you are chatting to someone on PM and they are making you feel uncomfortable:

  1. Click the Report button below the other Zabbo's picture in the chat window.
  2. You will be asked for more information about what happened.
  3. Our moderation team will then take appropriate action.

Reporting a Zabbo in personal messaging

In a group forum

Orange flag for reporting forum threads and posts

You can report an inappropriate group forum thread or post:

  1. Click the orange flag icon in the forum.
  2. You will be asked for more information about the situation.
  3. Our moderation team will then take appropriate action.

On a web page

White flag for reporting room home pages or camera pics

You can report an inappropriate photo, room or room image on a room homepage or photo page:

  1. Click the white flag icon
  2. Choose a topic for your call that best matches your problem
  3. Let us know what's wrong with the room or photo
  4. Our moderation team will then take appropriate action

Safety Tips

On our Safety Tips page you'll find suggestions on how to have fun without putting yourself at risk. Check it out, there's lots of helpful information!

Zabbo Way

Haven't read The Zabbo Way yet? Please do! This stuff is really important. It's a set of simple rules to follow so that the hotel remains a fun place to hang out.

How to play

Looking for ideas on what to do in Zabbo? Read our guide on how to play!

If you need instructions on how to use furni, effects, or any other tool in the Hotel, click the Help button in the top right corner, then click Ask for instructions and a Helper will be on their way.

Zabbo Help Desk

If you have a problem with your Zabbo account, there was an error with the credits you bought or you have questions about a banned account, find your answer in our Customer Support & Helpdesk pages.

TEEN HELPLINES

If you are feeling sad, being bullied, harming yourself or just want to talk to someone for advice and help about things outside Zabbo, please contact these helplines.

For player assistance, Zabbo bans, and other Zabbo-related questions, you can contact the Zabbo Helpdesk.

Australia

Kids Help

Canada

KidsHelpPhone

India

Aasra

If you are feeling alone or depressed, you can talk to Aasra.

Connecting India

If you are emotionally distressed or feeling suicidal, call Connecting India.

Ireland

TeenLine Ireland

  • Phone: 1-800-833-634 (Wednesdays 4 pm to 11 pm, other days 8 pm to 11 pm)
  • teenline.ie

Malaysia

Childline Malaysia

  • Phone: 15999

New Zealand

0800 What's Up

Philippines

Manila Lifeline Centre

  • Phone: 02-896-9191 or 0917-854-9191

Singapore

Tinkle Friend

UK

Childline

Whether you're feeling stressed, anxious, lonely or down, you can call Childline.

CEOP

If you are a young person who has been approached about sex online, or forced or tricked into taking part in sexual activity with anyone online or in the real world, you can visit the CEOP Safety Centre for advice and to report directly to CEOP.

USA

Teen Line

If you have a problem or just want to talk, you can call or text Teen Line or use their message boards.

  • Phone: 310-855-4673 (6pm to 10pm PST)
  • Text TEEN to 839863 (5:30pm-9:30pm PST)
  • teenlineonline.org

Cybertipline

If you see child sexual exploitation on the Internet, you can report it to CyberTipline.